No Frustration Guarantee

This $500 No-Frustration Guarantee is provided by Frank Gay Services to you, the original consumer purchaser (“Owner”). If the HVAC system that Frank Gay Services provides to your home fails to provide heating or cooling within one year from the date of installation, Frank Gay Services will service your system within 24 hours of your notifying us or we will pay you $500 for your inconvenience, subject only to the terms and conditions contained in this document
How To File a Claim
This No-Frustration Guarantee is a one-year performance promise by Frank Gay Services that if our equipment does not provide heat and/or cooling to your home during the twelve-month period following installation Frank Gay Services will service your system within 24 hours of your notifying us or we will pay you $500 for your inconvenience. If you believe that you have a claim under this No Frustration Guarantee, then simply contact Frank Gay Services at (407) 329-9808 with a brief explanation of the stated claim or concerns. We may request a copy of this No-Frustration Guarantee and a copy of your sales agreement or purchase order with Frank Gay Services. Frank Gay Services will then schedule an appointment to inspect the premises and the claim within a reasonable period of time after having received the claim. If after inspection, Frank Gay Services determines that a valid claim exists under this Guarantee, Frank Gay Services will promptly issue you payment for $500. This No-Frustration Guarantee is not valid unless and until the Owner has made full payment under the original Frank Gay Services sales agreement and all addenda thereto. Non-warranty calls for repair or adjustment may result in a service charge.
What Is Not Covered
This No-Frustration Guarantee is granted by Frank Gay Services to the Owner only and only materials purchased from and installed by Frank Gay Services are covered by this No-Frustration Guarantee. All warranties terminate immediately upon the transfer of home ownership. This No-Frustration Guarantee assumes normal and reasonable use of Frank Gay Services products or components as designed for the intended purpose conveyed to Frank Gay Services from Owner. This No-Frustration Guarantee does not cover any other use, damage, workmanship, or material failure beyond the control of Frank Gay Services including, but not limited to, damage caused by occurrences, such as settlement of the building, failure of the structure (including foundations and walls), use of incompatible accessories, removal, repair, or re-installation of any Frank Gay Services-installed products or components by other than Frank Gay Services, normal weathering, corrosive effects of salt air and chemical pollutants, normal fading, deterioration of caulking compounds, fire, flood, lightning, high winds, windblown objects, earthquake, hurricanes, atmospheric conditions or weather of catastrophic nature as defined by the US Weather Bureau, other acts of God, intentional acts, delays due to your failure to provide Frank Gay Services with prompt reasonable access to the premises, including access to electrical outlets as may be required, unreasonable use, rescheduling of service dates by you, vandalism or pollution. This No-Frustration also will not apply to damages resulting from the failure to provide maintenance, including failure to clean the product or maintain the product as reasonably necessary.
What Voids This No-Frustration Guarantee
Installation, removal, repair, adjustment, tampering or re-installation of any Frank Gay Services products or components by other than Frank Gay Services voids this No-Frustration and warranties within this document, and Frank Gay Services expressly disclaims any liability for any costs, defects, or damages with respect to such actions.