Our Most Recent Service Reviews
Dumbest people I have ever worked with! They are so great making promises yet dumb to even know what’s going on and how they need to deal with it. We paid 22k for plumbing/drain line issue, they promised us to finish the work with in 40 days including ...the inspection and filling up. It’s been two months already and we are still waiting for them to finish the work. They schedule stuff and they never show up. They have messed up the work 4 times already. We got massive rain water in our house because they didn’t cover the hole! So we had to drain it ourselves. We call them leave messages and no one gets back to us. We have missed worked because they schedule inspections and then the inspection doesn’t show up because Frank Gay hasn’t done the proper required work prior the inspection. We are so annoyed and disappointed. My daughter is suffering from Asthma and allergies due to dust from the work. WTH is wrong with you people Frank Gay!
If I could give Frank Gay zero stars, I would. Water was coming from under our toilets, so I called them to come out and look at it. The person I scheduled the appointment with said it would be a $35 assessment fee. The guy gets here, and he sent a ...camera through our main clean out to our septic, and saw no blockage. He then charged me $306 for his, "assessment." When asked about the toilets, he said it would cost $750 to do the same thing with the toilets, because he has to take them off and reset them. I wasn't about to spend $1000 for him to assess things when I was told it would be $35. I called Frank Gay again to discuss the fee with them, and they said they would leave a note with a manager to call me back. I never received a call back, so I called the next morning. I tried to discuss the price with them again, but the lady on the phone interrupted me and said a different, "department," dealt with that. I asked to be transferred to that department, and she said, "Well it's not actually a department, just a phone number." So I asked to be transferred to that phone, and she said I have to wait for the manager to contact me. I waited until mid-afternoon, but no manager called. I called them a third time and asked to speak directly with a manager. This time, they transferred me. When speaking with the manager, he said there is a difference between an assessment and an inspection. I told him this wasn't made clear when I discussed pricing with the appointment setter. I was told I would be charged $35 for them to do an assessment, which included a video inspection. I also told him the plumber didn't even look in my toilets, to which he responded, "Oh! You want him to look in your toilets? That's going to be around $750, because they have to take the toilets off and reset them." I asked him what the price would be if I took the toilets off myself. He said it would drop the price down to somewhere around $550. I told him that's ridiculous. I paid that plumber $306 to run a camera for less than five minutes, and now they want to charge me over $500 to run it through my toilets. All of that said, the only thing these guys will snake is your wallet. Never use them.
I was very happy with Christopher Oxley. Polite, professional, and did a fantastic job. He checked every item possible to make sure my HVAC was working in tip top shape. Would love to have Christopher back again
Very high price took 40.00 for estimate with no receipt wouldn’t ever call them for anything they are rip offs in my opinion other people in pinerun have said the same beware
Anthony is a awesome guy. Super nice and friendly.
Prompt service, arrived on time, very courteous, thorough work, great value for the price. I feel secure under contract with Frank Gay Services!
Great service. Very friendly and helpful. Fixed the problem
Casey was awesome. Arrived and completed all plumbing tasks as estimated. Henry arrived and gave estimate for work that was needed. Henry worked and completed all tasks, his attitude was great.